Privacy Policy


Background

Adventure International understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our visitors and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Adventure International Enterprises.

A Limited Company registered in England under company number: 2203133 Registered and Trading address: Adventure International Belle Vue Bude Cornwall EX23 8JP

VAT number: 501 1367 02

Data Protection Officer: Tracy Joslyn

Email Address: [email protected] Telephone Number: 0870 7775111

Postal Address: Adventure International Belle Vue Bude Cornwall EX23 8JP

We are regulated by: Environmental Health, Local Council, Learning Outside of the Classroom, Adventuremark, The British Activity Providers Association, British Canoeing We are a member of: SkillsActive, Learning Outside of the Classroom, Adventuremark, The British Activity Providers Association, British Canoeing

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below,

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:
1 The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

2 The right to access the personal data we hold about you. Part 10 will tell you how to do this.

3 The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

4 The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

5 The right to restrict (i.e. prevent) the processing of your data.

6 The right to object to us using your personal data for a particular purpose or purposes.

7 The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

8 Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can be also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

Booking Type-School-Party Leader Name & Contact, Finance Name & Contact, Visitors Name, Medical Details, Dietary Details, Incident Details, Accident Details

Booking Type-Family-Party Leader Name & Contact, Payment Details, Visitors Details, Medical Details, Dietary Details, Incident Details, Accident Details

Booking Type-Unaccompanied-Parent Name, Payment Details, Child Details, Childs Medical Details, Childs Dietary Details, Incident Details, Accident Details, Emergency Contact Details, Doctors Details

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

1 Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.

2 Personalising and tailoring our products and services for you.

3 Communicating with you.

4 Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us my any of the above means

5 The right to access the personal data we hold about you. Part 10 will tell you how to do this.

6 The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Booking Type-School-Party Leader Name & Contact - From when booking made to 1 year after latest booking and reviewed annually, Finance Name & Contact - From when booking made to 1 year after latest booking and reviewed annually, Visitors Name - 2 weeks prior to arrival & 8 weeks after visit, Medical Details - 2 weeks prior to arrival & 8 weeks after visit, Dietary Details - 2 weeks prior to arrival & 8 weeks after visit, Incident Details - 3 years or 3 years after 18th birthday if under 21, Accident Details - 3 years or 3 years after 18th birthday if under 21

Booking Type-Family-Party Leader Name & Contact - From when booking made to 1 year after latest booking and reviewed annually, Payment Details - Booking Made to 1 year after latest booking no card details held, Visitor Details - From when booking made to 1 year after latest booking and reviewed annually, Medical Details - From when booking made to 1 year after latest booking and reviewed annually, Dietary Details - From when booking made to 1 year after latest booking and reviewed annually, Incident Details - 3 years or 3 years after 18th birthday if under 21, Accident Details - 3 years or 3 years after 18th birthday if under 21

Booking Type-Unaccompanied-Parent Name & Contact - From when booking made to 1 year after latest booking, Payment Details - Booking Made to 1 year after latest booking no card details held, Childs Details - From when booking made to 1 year after latest booking and reviewed annually, Childs Medical Details - From when booking made to 1 year after latest booking and reviewed annually, Childs Dietary Details - From when booking made to 1 year after latest booking and reviewed annually, Incident Details - 3 years or 3 years after 18th birthday if under 21, Accident Details - 3 years or 3 years after 18th birthday if under 21, Emergency Contact Details - From when booking made to 1 year after latest booking and reviewed annually, Doctors Details - From when booking made to 1 year after latest booking and reviewed annually,

8. How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Do You Share My Personal Data?

We will not share your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

For the attention of Miss Tracy Joslyn

Email address: [email protected] Telephone number : 0870 7775111

Postal Address: Adventure International, Belle Vue, Bude, Cornwall, EX23 8JP

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example if the law changes, or if we change business in a way that affects personal data protection

Any changes will be made available via our website at www.adventure.uk.com/privacy additionally all of our customers with an active booking will receive a copy of the new Privacy Notice via email.

"

I thought it was appropriate to send this as this was the best week of my life. The team at Adventure International are some of the nicest and most down to earth people I've ever come across. I think the way each employee has certain strengths makes the team awesome! This is just a huge thank you for putting on a great residential trip for a group of students who expected big things, and you all delivered well past those expectations! Not one student didn't enjoy it.

This week has developed so many people, in so many different ways. We all agreed that the work the team does is fantastic, the level of enthusiasm is unbelievable, at so many points in the week it was cold, wet and windy but that didn't seem to phase the instructors, they simply carried on with their jobs and encouraged the students to do so aswell. I just thought it was appropriate to give a huge thanks to all the instructors

Thank you from all the students at Clyst Vale for delivering a week to remember, one that will be thought of for many years to come, we look forward to returning in the future.

"
James Tancock, Clyst Vale 6th Form Student